The Second House Platform
Your rental runs itself.
You just show up for the good bits.
AI concierge, guest portal, smart-home alerts, cleaner dispatch — the boring parts of hosting, handled. Built for owners of one to five vacation rentals, not hotel chains.
“Second House is what Airbnb forgot to build for the host.”
Opens a working version of the app in your browser. Flip between owner, guest, vendor, and portfolio views on seeded data. No signup, no card.
Why owners switch
Five things you stop doing on day one
Elena — the AI that answers at 2am so you don't have to
Your guest opens the portal, types a question, gets an answer in three seconds. Check-in code. Bin day. Closest good ramen. The dryer making a funny noise. If Elena can't answer, she routes the message to you with the full context already summarised.
One page for your guest. Everything they need, nothing they don't
Your guest opens one link: check-in time, wifi, door code, restaurant picks, taxi booking, extensions, extras. No app to download. Works on their phone in the cab from the airport.
Maintenance tickets that triage themselves
Guest uploads a 10-second video of the leaking shower. Second House grades it — 'plumber, today' or 'handyman, this week' — and pings a vendor from your roster. You approve with one tap. A pro shows up.
Smart-home alerts before your neighbour calls
Plug in whatever sensors you already have (Aqara, Home Assistant, Shelly). We watch for water leaks, temperature drops, doors left unlocked. You get the alert. The cleaner gets a task. The guest gets a polite heads-up.
One review link. Nudged at the right moment. Every time
Automated, polite, well-timed — the review ask that actually lands. Reply to reviews inline. Spot a trend across properties before it hits your star rating.
Elena, your AI guest concierge
A hospitality brain that works every night shift.
Elena is the AI assistant that sits inside every guest portal. She knows your property inside out — the wifi network, the quirky light switch, the best pastry around the corner — because you uploaded that context once when you set up the property. She answers in the guest's language, around the clock, in tone that sounds like you wrote it yourself. When a question slips past what she knows, she summarises the thread and pings you — no context lost, no 'hi, who is this again?'
Handles the 80% of guest questions that are really FAQ in disguise
Escalates anything genuinely tricky with full context attached
Learns from your past answers so the second guest gets the polished version
Elena, your AI guest concierge
See it in the live demo
The guest portal
One link. Every answer. Zero friction.
Your guest opens the portal from a booking email and lands on a page with the essentials — check-in time, door code, wifi, your welcome note. From there they tap through to Elena, restaurant picks, a taxi booking, extras (late checkout, mid-stay clean, chef, bike rental). It's mobile-first, brand-light, and loads fast on hotel wifi.
Cuts your inbox by roughly two-thirds (based on internal pilot data)
Upsells extras without you playing salesman at 11pm
Works for every guest on the booking — not just the name on the reservation
The guest portal
See it in the live demo
Under the hood
Everything else that's built in
Unified maintenance + damage alerts
One board for every 'something's broken' moment.
Maintenance requests, damage reports, and smart-home alerts land in the same triaged inbox. Guest uploads a 10-second video of the dripping tap and Second House grades severity, suggests the right vendor, and queues a dispatch you approve with one tap.
Vendor marketplace & dispatch
Your cleaner, plumber, and chef — on speed dial, with a schedule.
Build your vendor roster once. Each vendor has a profile, rates, languages, and availability. When a request comes in, the right vendor gets a push — accept or decline — and their schedule updates instantly.
Smart-home monitoring
The sensors you already own, finally doing something useful.
Plug in your existing smart-home gear — Home Assistant, Aqara, Shelly — and Second House watches for the events that matter. Water leak. Front door unlocked after midnight. Apartment still at 5°C after the last guest left.
Review & feedback loops
The review ask that actually lands.
A polite, timed prompt goes out after checkout. Reviews roll up into a per-property dashboard with trend lines — so you spot 'beds are firm' three reviews in, not thirty. In-stay pulse checks surface issues while the guest is still around.
How it works
From sign-up to first digest in an afternoon
Connect your calendar
In 5 minutes.
Link Lodgify, an Airbnb iCal, or go manual — whatever you use today. We import your properties, bookings, and guest list as-is. No migration drama.
We pre-fill your guest portal
We read your listing.
Wifi, check-in instructions, amenities, house rules — we pull what's already on your PMS or Airbnb page and turn it into Elena's knowledge base. You review, edit, publish.
Guests check in — you get a daily digest
You're off the clock.
Your guests open one link and get everything they need. You get a 30-second morning digest: who's arriving, any flagged issues, revenue for the day. Elena handles the rest.
No credit card for the first 14 days · Works on any web browser — no app to install · You keep ownership of your data
You didn't get into short-term rentals to answer wifi questions at 2am.
Let Elena do it.
Let the cleaners schedule themselves.
Let the dashboard tell you what needs your attention — and nothing more.
Try Second House for 14 days. No card, no sales call, no “gotcha.”